Általános Szerződési Feltételek
TERMS AND CONDITIONS
UNITE ARMORY
JAN KADAŇKA
Company ID: 19909381
Registered office: Valašská Bystřice Na horách 696, 756 27
Business premises: Oty Synka 1837/3, Ostrava – Poruba, 708 00
Email: info@unitearmory.cz
Phone: +420 736 641 831
Website: www.unitearmory.cz
1. GENERAL PROVISIONS
1.1. These general terms and conditions (hereinafter referred to as “Terms”) of the business entity Jan Kadaňka, Company ID: 19909381 (hereinafter referred to as “Unite Armory” or “we”) govern in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”) the mutual rights and obligations arising in connection with or based on a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between UniteArmory.cz and consumers or entrepreneurs (hereinafter referred to as the “Customer” or “you”) via the online store at https://www.unitearmory.cz/ (hereinafter referred to as the “Website”).
1.2. These Terms do not apply where the person intending to purchase goods is a legal entity or a person acting within the scope of their business or self-employment.
1.3. Provisions deviating from the Terms may be agreed in the Purchase Contract. Any such provisions in the Purchase Contract shall take precedence over the provisions of these Terms.
1.4. The provisions of the Terms are an integral part of the Purchase Contract. The Purchase Contract and these Terms are drawn up in Czech. The Purchase Contract may be concluded in Czech.
1.5. The Seller reserves the right to amend or supplement these Terms. Such changes do not affect rights and obligations arising under previous versions of the Terms.
2. USER ACCOUNT
2.1. Based on the Buyer’s registration on the Website, the Buyer can access their user interface (hereinafter the “User Account”). From the User Account, the Buyer can order goods. If the Website allows it, the Buyer can also place orders without registration directly through the online interface.
2.2. When registering and placing orders, the Buyer must provide accurate and truthful information. The Buyer is obliged to update the information in their User Account in case of any changes. The Seller considers the information entered by the Buyer to be correct.
2.3. Access to the User Account is secured with a username and password. The Buyer must maintain the confidentiality of their login information.
2.4. The Buyer is not allowed to permit third parties to use their User Account.
2.5. The Seller may cancel the User Account, especially if the Buyer has not used it for more than one year or if the Buyer breaches their obligations under the Purchase Contract (including these Terms).
2.6. The Buyer acknowledges that the User Account may not be available continuously, particularly due to necessary maintenance of the Seller’s or third-party hardware and software.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. All product presentations on the Website are informative and do not constitute a binding offer. Section 1732(2) of the Civil Code does not apply.
3.2. The Website includes information about goods, including prices and potential return costs (especially for items that cannot be returned via regular postal services). Prices remain valid as long as they are displayed. This does not limit the Seller’s right to conclude a contract under individually agreed terms.
3.3. The Website also includes information about packaging and delivery costs, which apply only to deliveries within the Czech Republic.
3.4. To order goods, the Buyer fills out the order form on the Website. The order form includes:
3.4.1. Information about the ordered goods (added to the cart),
3.4.2. Payment method and delivery option,
3.4.3. Delivery costs (hereinafter collectively referred to as the “Order”).
3.5. Before submitting the Order, the Buyer can check and edit the entered data. The Order is submitted by clicking the button “ORDER with obligation to pay.” The Seller considers the submitted data to be correct. Upon receiving the Order, the Seller will immediately confirm receipt via email to the Buyer’s email address.
3.6. Depending on the Order characteristics (quantity, price, shipping cost), the Seller may request additional confirmation (in writing or by phone).
3.7. The Purchase Contract is concluded upon the Seller’s confirmation of the Order, sent via email, which includes information on payment or goods ready for pick-up or shipment. This confirmation is distinct from the initial receipt confirmation.
3.8. The Buyer agrees to the use of remote communication when concluding the contract. The Buyer bears the costs of remote communication (internet, phone), which do not differ from standard rates.
3.9. If the listed price is clearly a typo or numerical error, the price is not binding and the Purchase Contract is not concluded.
4. PRICE OF GOODS AND PAYMENT TERMS
4.1. The price of the goods and any costs related to delivery under the Purchase Contract can be paid by the Buyer using the following methods:
by cash or card upon personal collection at the store,
by cash on delivery at the designated location,
by bank transfer to the Seller’s account (payment details will be provided in the order confirmation),
by online card payment via payment gateway.
4.2. Together with the purchase price, the Buyer must also pay the Seller the delivery costs. Unless expressly stated otherwise, the purchase price includes delivery costs.
4.3. The Seller does not require a deposit or similar advance payment. This does not affect Article 4.6 of these Terms regarding the obligation to pay the purchase price in advance.
4.4. In the case of cash payment or cash on delivery, the purchase price is due upon receipt of the goods. For non-cash payments, the purchase price is due within 5 business days of concluding the Purchase Contract.
4.5. For non-cash payments, the Buyer must include the variable symbol provided by the Seller in the payment reference. The Buyer's obligation to pay the price is fulfilled once the amount is credited to the Seller's account.
4.6. The Seller is entitled to require full payment of the purchase price before sending the goods to the Buyer, especially if the Buyer does not confirm the order upon request or is a first-time customer. Section 2119(1) of the Civil Code shall not apply.
4.7. Discounts on the goods' price provided by the Seller to the Buyer cannot be combined unless explicitly stated.
4.8. If customary or required by law, the Seller shall issue a tax document (invoice) to the Buyer regarding payments made under the Purchase Contract. The Seller is not a VAT payer. The invoice will be sent to the Buyer electronically after payment or enclosed with the goods.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. The Buyer, who is a consumer, has the right to withdraw from the Purchase Contract within 14 days of receiving the goods. If the contract involves several types of goods or delivery in parts, the period runs from the receipt of the last part. If it's a contract for regular delivery, the period begins upon the receipt of the first delivery.
5.2. To withdraw from the contract, the Buyer must inform the Seller within the time limit in writing, e.g., via email or letter. The Buyer can use the sample form provided by the Seller, but it is not mandatory.
5.3. If the Buyer withdraws from the Purchase Contract, they must return the goods to the Seller within 14 days of the withdrawal. The goods should be undamaged, preferably in the original packaging.
5.4. If the Buyer withdraws from the Purchase Contract, the Seller shall refund all payments received, including delivery costs (except for additional costs due to the Buyer's chosen method of delivery that differs from the cheapest standard delivery offered by the Seller). The refund will be made using the same method as the original payment unless otherwise agreed.
5.5. The Seller is not obliged to refund payments before receiving the returned goods or proof that the goods were sent back.
5.6. The Buyer bears the direct costs of returning the goods.
5.7. The Buyer is liable for any diminished value of the goods due to handling beyond what is necessary to establish their nature and functioning.
5.8. The right to withdraw does not apply to goods:
made to the Buyer’s specifications or clearly personalized,
which cannot be returned for hygiene reasons and were unsealed after delivery,
which deteriorate or expire rapidly.
5.9. In cases where the Buyer is entitled to withdraw but the returned goods are damaged, incomplete, or worn, the Seller may reduce the refunded amount proportionately.
6. DELIVERY OF GOODS AND COMPLAINT POLICY
6.1. The goods are delivered by personal pickup, courier services, or other shipping providers to the address provided by the Buyer.
6.2. Delivery costs are stated in the order form and confirmed in the Purchase Contract.
6.3. The Seller undertakes to deliver the goods to the Buyer in a reasonable time, usually within 3–10 working days unless stated otherwise for the specific product.
6.4. If the goods are returned to the Seller as undeliverable due to the Buyer's fault, the Seller may charge the actual return and redelivery costs.
6.5. Upon receiving the goods, the Buyer should inspect them and, if defects are found, notify the Seller without undue delay.
6.6. The Buyer’s rights from defective performance follow relevant provisions of the Civil Code, especially Sections 2099–2117 and 2161–2174.
6.7. The Seller is responsible for ensuring that the goods upon delivery:
match the agreed description, type, quantity, and quality,
are suitable for their usual or agreed purpose,
are of the usual quality and performance,
are delivered with accessories and instructions,
are delivered in correct quantity and packaging.
6.8. If the goods are defective, the Buyer may request:
replacement with new goods,
repair,
a reasonable discount,
or withdraw from the contract if the defect is substantial.
6.9. Complaints must be made without undue delay after the Buyer discovers the defect. The Seller shall confirm the receipt of the complaint and resolve it within 30 days.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular, Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and, where applicable, the Consumer Protection Act No. 634/1992 Coll.).
7.2. The Seller is liable to the Buyer that the goods are free from defects upon delivery. In particular, the Seller guarantees that at the time the Buyer takes over the goods:
the goods have the agreed qualities, or, if not agreed, such qualities as the Seller or manufacturer described or as expected by the Buyer,
the goods are fit for the purpose stated or for the usual purpose,
the goods are of appropriate quantity, measure, or weight,
the goods comply with the requirements of legal regulations.
7.3. If a defect appears within one year of receipt, the goods are presumed to have been defective upon delivery, unless the nature of the item or defect excludes it.
7.4. If the goods do not conform to the contract, the Buyer may request:
delivery of new goods free from defects,
repair of the goods,
a reasonable discount on the purchase price,
or withdraw from the contract (if the defect is substantial).
7.5. The Buyer is not entitled to rights from defective performance if the Buyer knew about the defect before taking over the goods, or caused the defect themselves.
7.6. The rights from defective performance are exercised with the Seller at the address of the Seller’s registered office or via email. The Buyer must prove when and how the goods were purchased (e.g., by providing proof of purchase).
7.7. The Seller shall settle the complaint, including removal of the defect, within 30 days from the date of the complaint, unless a longer period is agreed.
8. PROTECTION OF PERSONAL DATA
8.1. The protection of personal data of the Buyer, who is a natural person, is provided by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
8.2. The Buyer agrees to the processing of their personal data for the purpose of fulfilling the Purchase Contract and for maintaining the User Account.
8.3. The Seller processes the following personal data:
name and surname,
address,
email address,
telephone number,
payment details.
8.4. The personal data is processed for the time necessary to fulfill the contract and to fulfill legal obligations (e.g., accounting, tax records).
8.5. The Seller undertakes to protect the Buyer's personal data and will not disclose it to third parties, except those involved in the delivery and payment process (e.g., shipping companies, payment providers).
8.6. The Buyer has the right to access their personal data, to correct or delete them, to object to processing, and to file a complaint with the Data Protection Authority.
8.7. Personal data will not be used for marketing purposes unless the Buyer has expressly agreed.
9. SENDING COMMERCIAL MESSAGES AND STORING COOKIES
9.1. The Buyer agrees to receive commercial messages from the Seller to the email address provided. This consent can be revoked at any time.
9.2. The Buyer agrees to the use of cookies. Cookies are used to improve the functionality of the website and for statistical and marketing purposes. Consent to cookies can be modified in browser settings.
10. OUT-OF-COURT DISPUTE RESOLUTION
10.1. The consumer has the right to out-of-court settlement of a consumer dispute arising from a Purchase Contract. The authorized entity for out-of-court dispute resolution is the Czech Trade Inspection Authority (ČOI), with its headquarters at Štěpánská 567/15, 120 00 Prague 2, Czech Republic. Website: www.coi.cz.
10.2. The consumer may also use the Online Dispute Resolution platform (ODR) provided by the European Commission at http://ec.europa.eu/consumers/odr.
10.3. Before initiating out-of-court proceedings, the Buyer should first try to resolve the issue directly with the Seller.
11. FINAL PROVISIONS
11.1. These Terms and Conditions apply as stated on the Seller's website on the day of concluding the Purchase Contract.
11.2. The Seller may change or supplement these Terms and Conditions. This does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
11.3. If any provision of the Terms is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
11.4. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible to third parties.
11.5. The Czech language is the governing language for the contract. If these Terms are translated into other languages, the Czech version shall prevail in the event of a conflict.
11.6. These Terms and Conditions are governed by the laws of the Czech Republic, in particular the Civil Code (Act No. 89/2012 Coll.) and Consumer Protection Act (No. 634/1992 Coll.), as amended.
12. SALES RESTRICTIONS
12.1. Products with sales restrictions. Some products in our offer are intended exclusively for members of state armed forces (e.g., Police of the Czech Republic, Army of the Czech Republic, Customs Administration, Prison Service). These products are not subject to the Personal Protective Equipment regulation (EU) 2016/425 and are not intended for the civilian market.
When ordering these products, we reserve the right to request proof of official service assignment or other verification of purchase authorization.
13. FINAL PROVISIONS
13.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.
13.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, the invalid provisions shall be replaced by provisions whose meaning most closely approximates the invalid provisions. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or Terms and Conditions require written form.
13.3. The purchase contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible.
13.4. An annex to the Terms and Conditions is a sample withdrawal form for cancellation of the purchase contract.
13.5. Seller’s contact details: delivery address Oty Synka 1837/3, 70800 Ostrava - Poruba, email address honzakadanka@email.cz, phone +420 736 641 831.
In Ostrava, dated 15 November 2024
These Terms and Conditions come into effect on 15 November 2024.